FAQs

You can search for a product in the Product Search section which can be found under the ‘Data’ page. We offer two options for searching products, depending on your needs. The ‘Quick Search’ is most useful for keyword searches and can be found in the Data and Product Search pages. The Filtered search / in detail search facility allows you to refine searches using specific criteria and parameters. For products, these include strike/maturity date, distributors, issuers, asset class, payoff & wrapper, as well as other product-related criteria such as product type, capital protection and distribution channel.

Yes, all searches can be saved. To save a search please click on ‘Save’ or ‘Save As’ at the top of the Product Search menu.

Yes. To start, simply click on the search you would like to modify after which you will be able to modify and save your new search parameters.

Your saved searches are live and will produce updated results, ensuring that you are always viewing the most up-to-date news and data.

The Analysis section provides a high-level overview of markets and allows the user to aggregate products and run pre-specified reports. The Analysis section allows you to view products sales volumes split by various product attributes, as well as information on the numbers of products per distributor, issuer, wrapper, etc. to help you gauge the market size and identify the most active providers.

Yes, API users can download reports by clicking on the 'Export' button.

The ‘Non-Retail’ option allows the user to differentiate between retail offers and non-retail offers which include private banking, institutional and offshore deals. The ‘Flow & Others’ option allows the user to differentiate highly standardised and regularly issued products from not flow investment products.

You can search for News in the ‘News’ page.

My Account contains information associated with your account and other information relevant to your subscription.

Please contact your local office for questions on your subscription or account. Full details can be accessed here. Alternatively, should you have the details of the account manager responsible for your account, please contact him or her directly.

You can access the website using your log-in details from more than one computer. However, please note that for security reasons, if your account is being accessed too frequently from multiple devices, it may be automatically locked and you will be asked to reset you log-in details. Sharing of passwords and log-in details is strictly prohibited by our Terms & Conditions. Should any of your colleagues also require access, please contact us.

The expiry date is displayed in the My Account section of the website.

You can request a password reminder by clicking on the ‘Forgotten Password’ link located adjacent to the username and password login section. Alternatively, contact your local office for assistance here. You can change your default password to something more memorable by visiting the My Account section of the website.

To update your contact information, please visit the My Account section of the website.

Yes, please click here to contact one of our regional offices or account managers to add additional users to your account.

Each subscription package is different – you will only have access to products contained within your subscribed market(s). You can check which market(s) is included in your subscription in the My Account section of the website. Should you require access to additional databases during your subscription, please contact your account managers.

Without prejudice to any contract signed with SRP, our terms of use can be found here.

SRP is committed to protecting your privacy and ensuring the information you supply to us is used in accordance with our Privacy Policy and Terms and Conditions, and the GDPR framework. To update your marketing preferences and read our ‘Use of Data’ policy, please visit the My Account section.

To update your marketing preferences, please visit the My Account section of the website.

You can also opt out of receiving the daily editorial emails in the My Account section, or by unsubscribing via the link provided in the daily emails.

To request a free trial, please register here.

You can find upcoming events on the Events page. Event specific information can be accessed by clicking on ‘More Information’ button under each event. To register for an event, click the ‘Register’ button under the ‘Overview’ tab.

You can find upcoming events on the Events page. To sponsor, please select the event in which you are interested and click the ‘Sponsor’ button under the ‘Overview’ tab. Alternatively, please contact one of our regional offices or account managers to get more information about sponsoring options.

You will find the ‘Add to Calendar’ option under the ‘Agenda’ tab on each event’s page.

You can check your past events under the ‘My Events’ tab in My Account.

You can check your upcoming event details under the ‘My Events’ tab in My Account.

You will find all the information you need under the ‘Past Events’ tab on the Events page.

To receive information on future events, please click on the ‘Update Email Preferences’ button you will find in the ‘Communication Preferences’ tab under My Account.