Investor and consumer confidence has taken a battering in the last three years and financial services firms need to do more to restore confidence in the financial system, said Mark Neale, chief executive of the Financial Services Compensation Scheme (FSCS) in a speech to the Insurance Institute of London last week. Pointing out that the scheme could not compensate for risks that had been disclosed but not understood, the FSCS chief questioned whether the industry should focus instead on designi