The regulator-led review finds growing consumer interest in agentic artificial intelligence (AI) but highlights concern over trust, fraud, cyber security and market concentration.
The United Kingdom's Financial Conduct Authority (FCA) has released ' The Mills Review' , a study examining how artificial intelligence (AI) could reshape retail financial services by 2030 and beyond. The review identified four key trends expected to redefine the sector Led by Sheldon Mills, FCA executive director, and commissioned by the FCA Board, the report assessed the implications of AI for consumers, financial firms, markets and regulators. FCA noted that the review identified four ke