The regulator has outlined improvements firms have made under the Consumer Duty while identifying areas where further work is needed.

The Financial Conduct Authority (FCA) has published findings showing that firms have improved the way they design, monitor and distribute financial products and services under the Consumer Duty, while highlighting areas that still require attention. Fair By Design said that the report demonstrates how firms can use inclusive design principles  The regulator said firms have strengthened product governance, improved how they monitor customer outcomes and taken greater responsibility for h