FIS said the results suggest financial institutions introducing artificial intelligence (AI)-enabled services may gain greater acceptance by focusing initially on security and fraud prevention rather than autonomous financial activity.
Americans are more willing to allow AI to protect their finances than to make spending decisions on their behalf, according to findings from the 2026 Consumer Pulse Survey released by fintech firm FIS in partnership with research firm Kantar. Financial institutions introducing AI-enabled services may gain greater acceptance The survey found that 57% of US adults are comfortable with an AI assistant flagging or freezing a suspicious charge without prior approval. By contrast, half of responde