Getting to grips with Consumer Duty

This new wide-ranging regulation seeks to build on previous rules and initiatives over the last twenty years. Increased wealth, diverse investment solutions, more informed investors and the accelerating capabilities of technology make today’s world very different from the one at the start of the century, when the Financial Services and Markets Act 2000 created the Financial Services Authority (FSA), the forerunner of the FCA. This act formalised the whole notion of regulated business